The TOP 3 ISSUES
Patients Face in the
Healthcare System
Communication • Education • Information
- Lack of COMMUNICATION throughout the healthcare system at every level
- Lack of EDUCATION about hospital processes, health insurance, medical and
behavioral health terminology, billing, patient rights, and levels of care - Lack of patient health INFORMATION, preparation, and organization
The PANG Collaborative is a Group of Independent Patient Advocates Serving Patients and their Families in Arizona
Why are Independent Patient Advocates (IPA’s) needed?
- To HELP address current healthcare issues
- To PROVIDE education and tools for working within the system
- To PROVIDE guidance and support for patients and families
- To HELP develop useful documents for patients and the healthcare team that keep
health records and information organized - To HELP bridge the communication gap between the healthcare team, the patient,
and family/support group by serving as a healthcare liaison
Providing Healthcare Advocacy Services with “Aloha” to the East Valley
CHANDLER | GILBERT | MESA | QUEEN CREEK | SAN TAN VALLEY
Aloha means love, affection, peace, sympathy, pity, kindness, mercy, and compassion. That is what PANG brings to Advocacy.
We help clients work through the current healthcare system’s processes and work collectively with providers in a compassionate, supportive, and organized way. Through this collaborative effort, we strive for our clients to receive more individualized, patient-focused care.
- Assistance for Children, Elderly, Caregivers, Institutions, and anyone needing healthcare help
- Guidance through the behavioral and medical healthcare systems
- Experience with neurological disorders and spinal cord injuries
- Education and review on insurance processes
- Review for appropriateness of care and patient rights
- Assist with hospital processes and understanding levels of care criteria
- Creating helpful documents to organize your health information (i.e. medication list, patient snapshot for doctor appointments, care plans with patient goals, etc.)
- Assist with complaints or concerns with how your medical care was completed
FOR PROFESSIONALS
We have over 20 years of combined experience in both the behavioral health and medical fields and have gained an understanding of hospital processes, hospital infrastructure, and the federal guidelines for patient’s rights and responsibilities.
How We Can Help Professional Partners:
- Conduct an independent chart review to address a care complaint or grievance
- Assist in promoting patient safety in acute inpatient practices
- Assist in promoting patient safety in the behavioral health system
- Serve as a liaison between the medical professionals and patient(s)
- Create health documents to assist the healthcare team with the patient’s individual medical picture