Patient Advocate Services & Fees
Important Patient Advocate Service Information
Hours
Potential Clients and New Calls: M-Th 8a-4p and F 8a-12p
Calls on weekends will be answered the next business day excluding holidays.
Emergent/Urgent Potential Client Calls
If you are NOT an established client with The PANG Collaborative, please call 9-1-1 if you are calling about a medical crisis or 9-8-8 if you are calling about a mental health crisis.
The PANG Collaborative does NOT take new clients when they are experiencing a medical or mental health crisis.
If you are looking for help while on a psych hold/petition, you will need to consult a mental health lawyer or ask the facility how to contact a legal advocate’s office because a psych hold/petition is considered a court order making your situation a legal matter.
Patient Advocate Services & Fees
| Services | Rate/Fee (USD) | Description | Payment Due |
|---|---|---|---|
| 30 min Consultation | Free | Initial phone conversation discussing why you need healthcare advocacy services and determine if the PANG Collaborative can assist. | n/a |
| Initial Assessment | $400 | If it is determined that the PANG Collaborative is able to help the client’s needs then an initial assessment is scheduled. In-person meeting lasting 2-3 hours reviewing the Client’s health history, home situation, needs, medication list, healthcare concerns, healthcare goals, developing a healthcare plan, and reviewing next steps. | At the assessment meeting (non-refundable) |
| On-going Advocacy | $150/hour | If the client wants to continue having the PANG Collaborative assist, liaise, and advocate for his/her healthcare then a retainer fee may be purchased. The client can choose how many hours to purchase upfront (e.g. a 10-hour retainer will cost $1,500.00). The client will receive an itemized invoice detailing how the retainer fee is being used and how much money is left on the current retainer. | Prior to receiving continued services (upfront) |
| Travel Time | $50/hour | Clients will be charged for the advocate’s travel time. | Will be deducted from the retainer |
Invoicing
Itemized Invoices
An itemized invoice will be sent to the payor via email each week, bi-week, or month (depending on your choice), which will detail all billable and unbillable hours spent working on the client’s case. Time will be billed at a minimum of 15 minutes. Billable hours include time directly working on the client’s case like research for resources or referrals, review of medical records, updating documents (if it takes longer than 15 minutes), calling or meeting with members of the healthcare team, going to healthcare appointments, visiting the client while at a healthcare facility to provide advocacy services (only hours spent talking to staff and time spent toward assisting with the medical situation at that time), and assisting in coordinating healthcare. Unbillable hours include time spent researching more information on a diagnosis or treatment, reviewing notes, providing updates to designated recipients (unless it exceeds 45 minutes), etc.
*All pricing indicated in this agreement is exclusive starting on March 1, 2024 forward until otherwise updated.
